The Ideal Digital Mortgage Solution of the Future Will Still Require a Human Touch
Technology has advanced to the point where the entire mortgage process – from application to close – can be fully automated. However, humans will still play an integral part in the process or at least they should, according to a new HousingWire article. It indicated that the ideal digital mortgage solution of the future will combine the speed and convenience of digital application and processing with human oversight and customer service. In other words, a mortgage applicant could apply online 24/7 and have their application processed quickly with sophisticated algorithms and automated systems. But when they have questions or when problems occur, they would be able to talk to and get assistance from a real person.
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